Most organizations on their way up see alot success, thus most people see only the best of the people around them. We know this isn't sustainable long-term. I remember when we were growing GRID back in the 80's we only saw the best in the people around us. When we started to face the challenges hyper growth creates, we started to let our customers down both internally and externally. One of our external clients was Merck Pharmaceutical of Canada. I had to inform the President at that time that every new computer we had shipped to them had a potential problem and as such I asked him to insure they weren't opened. In fact I had another shipment of new computers being sent to him but it meant a 48 hour delay in his rolling out a significant field automation project to their sales force. The application we created on the computer was strategic to their launch of a new heart drug which represented a huge part of their annual revenue that year. This was a huge issue to him but he told me something I will never forget. He said to me, "If I have to fail with anyone, I want to fail with you!" I asked him what that meant and he said too many people and companies never tell them in advance they will let him and his company down. They simply don't say anything until its too late and then he and his team have to try and reach out to their suppliers and vendors complaining of the failure. He said, "Peter, you always let me know the good and the bad in advance so it helps me prepare and manage the consequences. No surprises!
Most relationships are transactionally based so as long as people are making money, feeling accepted at work, driving the right car, living in the right home, have the right relationship, things are ok.
I remembered the Merck example and I realized we need to build teams and relationships you can fail with as much as teams we win with!
Do you have relationships that will allow you to fail? Tell them you love them!!
Happy Fourth of July!! Please Be Safe!!